On the Credentials page, you can access a comprehensive list of all the credentials issued from your account, along with detailed information, including:
- Recipient Information
- Campaign Title
- Credential Status
- Credential ID and Credential Page URL
- Send Date
You can utilize the "Send Again" button to resend the credential email to the recipient if required or upon their request.
If a credential fails to deliver, you can view the specific failure reason directly within the Credentials report under Analytics. The system logs detailed error reasons for all undelivered credentials, allowing you to quickly troubleshoot bounce issues or incorrect email addresses.
Please note that these delivery failure logs are retained and visible for the last 30 days from the date of issuance.
You can easily obtain a copy of the report on your device by clicking the "Download as Excel File" button.
With the Status filter, you can filter the report by credential status.
This feature allows you to identify undelivered and delivered credentials and track which recipients have engaged with their credentials.
By using advanced filters in your report, you can sort credentials based on both system attributes and custom attribute values.
In order to bulk download the certificates you have sent, click on the Bulk download PDF's button located in the upper right corner. After applying the filters and clicking the button, the credentials will be sent to your email address.
