My Digital Credential is Not Showing, Why?

If you cannot display your digital badge or certificate, here is what you can do.

If you see a page like this when you try to display your digital certificate or badge on, you can try to make a profile search with the mail address from which you received the credential.

If you try these and still can not find your badge or certificate, this might be because the institute that sent you the digital credential removed it from the system. Therefore, you should contact the institute to find out why your credential was removed. To do that, click on the "Contact Issuer" button, and a page that will redirect you to your email will open.

credential verification page crash

Find out how and when to contact your issuer;

Events Where You Should Contact the Issuer of Your Credential