My Digital Credential is Not Showing, Why?

If you cannot display your digital badge or certificate, here is what you can do.

If you encounter a page like this while attempting to view your digital certificate or badge on, consider conducting a profile search using the email address through which you received the credential.

If you have tried these steps and are still unable to locate your badge or certificate, it is possible that the issuing institute has removed it from their system. In this case, we recommend reaching out to the institute to inquire about the removal of your credential. Simply click on the Contact Issuer button to be redirected to your email and start the conversation.

credential verification page crash

Find out how and when to contact your issuer;

Events Where You Should Contact the Issuer of Your Credential