How Can I Display Undelivered Credentials?

If there is an error in the credentials you selected on the Analytics page, it means that your certificate email did not reach some of  your recipients.

The "Undelivered" status under the Analytics > Credentials tab shows you the percentage of all your undelivered credentials.

undelivered credentials reports

You can use filters to see a list of your undelivered credentials. Status of an undelivered credential will be shown as red on the credentials list.

undelivered credentials list

The reason why your credential was undelivered might be due to wrong email address of a recipient, or your recipient might have been unsubscribed from your mailing list.

Related Article: How Can I Resend a Credential Email to My Recipient?