Some of My Recipients Haven't Received Their Certificates. What Might Be Wrong?

You can see all of your undelivered credentials from the Analytics.

1. The recipient might have mistakenly entered an incorrect email address. Please review for any potential typos.
2. The recipient may be checking a different mailbox instead of the one they provided to you.
3. While rare, it is possible that the notification email has been filtered into the spam folder. Kindly remind your recipients to check there as well.
4. If the issue persists, navigate to the Credentials section in the left menu. Locate the relevant credential that you have completed and select the Analysis button. This will redirect you to the Analytics > Credentials page, where you can view a list of all recipients and any undelivered credentials. Click on the Send Again button for individuals who have not yet received their certificate. If the problem continues, please contact with our Support Team via chatbot or support@sertifier.com.