1. FAQ's About Sertifier

Some of My Recipients Haven't Received Their Certificates. What Might Be Wrong?

  1. The recipient may have given a wrong email address. Please check any possible typo.
  2. The recipient might be looking in another mailbox instead of the email that they have given to you.
  3. Although it is not common, the notification email may have ended up in the spam folder. Please ask your recipients to check that as well.
  4. If nothing above solves the problem, go to Credentials on the left menu. Find the corresponding credential you have completed and click the analysis button. This will direct you to the Analytics > Credentials menu, where you will see a list containing all your recipients, as well as undelivered credentials. Click the Send Again button for people who have not received any certificate. If the problem continues, please contact with our Support Team via chatbot or support@sertifier.com.