Some of My Recipients Haven't Received Their Certificates. What Might Have Gone Wrong?

You can see your undelivered credentials from the Analytics>Credentials tab.

1. It is possible that the recipient provided an incorrect email address. Please double-check for any potential typos.
2. The recipient may be checking a different mailbox other than the one they provided to you.
3. While it is uncommon, the notification email could have potentially been filtered into the spam folder. Kindly remind your recipients to also check there for any missed messages.
4. If the issue persists, navigate to the Credentials tab in the app's left menu. Locate the corresponding credential you sent and select the Analysis button. This will take you to the Reports/Credentials section, where you can view a list of all recipients. Click on the Send Again button for those who did not receive their credential. If the problem continues, please contact us via our chatbot that is located on the bottom right of your screen, or email us at support@sertifier.com.