A Centralized Hub for Personalized Support, Training, and Resources.
The Customer Portal is a dedicated space designed exclusively for Sertifier customers with the Advanced Support add-on. It brings together all key resources, support access, and engagement tools into one streamlined interface, making it easier to stay informed, connected, and in control of your credentialing operations.
What Is the Customer Portal?
The Customer Portal is a centralized platform within Sertifier that enables users to access all essential support and educational tools from a single location. Developed to enhance the experience of teams with Advanced Support, the portal ensures you can efficiently manage your learning, receive timely assistance, and stay aligned with platform updates.
What Can You Do Through the Customer Portal?
Here’s a detailed overview of the key functions available in the Customer Portal:
1. Register for Training Sessions
Stay on top of Sertifier’s best practices and new features by joining our ongoing training opportunities. Through the portal, you can register for sessions such as the monthly Power^Up Thursdays, designed to help teams at all levels strengthen their platform knowledge.2. Direct Access to Your Customer Success Manager
One of the most valuable features of the portal is direct communication with your assigned Customer Success Manager (CSM). Whether you’re looking for strategic advice, need help troubleshooting a specific issue, or want a personalized walkthrough, your CSM is just a click away.3. Submit Feature Requests
Have an idea for how Sertifier could better serve your needs? Use the portal to submit feature suggestions. These requests are reviewed by our product team and help shape our development priorities.4. View the Product Roadmap
Stay informed on what’s coming next. The portal includes access to our live roadmap, allowing you to see upcoming features, understand current development priorities, and plan accordingly.5. Access Resources
Quickly navigate to step-by-step guides, video walkthroughs, and other documentation. This includes our full PDF platform guide and the Sertifier Help Center, making it easy to find support without leaving your workflow.Who Can Access the Customer Portal?
The Customer Portal is available exclusively to users with the Advanced Support add-on. If you are unsure about your current support level or wish to upgrade to gain access to the portal, please reach out to our support team.
Where to Find It
The Customer Portal can be accessed from your Sertifier Dashboard. You’ll find it listed in the main navigation menu under Advanced > Customer Portal.