---
title: When and How to Contact the Issuer of Your Credential
description: Events where you should contact your issuer directly and what you can do to solve them.
---
[Skip to content](https://help.sertifier.com/contact-issuer-of-your-credential#main-content)
[Create Support Ticket](https://help.sertifier.com/kb-tickets/new?hsLang=en)
[](https://help.sertifier.com/?hsLang=en)
- [Create Support Ticket](https://help.sertifier.com/migration/kb-tickets/new)
- [FAQ](https://help.sertifier.com/faq)
Open main navigation
Close main navigation
- [Create Support Ticket](https://help.sertifier.com/migration/kb-tickets/new)
- [FAQ](https://help.sertifier.com/faq)
- [Create Support Ticket](https://help.sertifier.com/kb-tickets/new)
- [Login](https://app.sertifier.com/en/login)
[Login](https://app.sertifier.com/en/login)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.sertifier.com/?hsLang=en)
2. [Utilizing Your Credentials](https://help.sertifier.com/utilizing-your-credentials?hsLang=en)
3. [General Recipient FAQs](https://help.sertifier.com/utilizing-your-credentials?hsLang=en#general-recipient-faqs)
# When and How to Contact the Issuer of Your Credential
## Events where you should contact your issuer directly and what you can do to solve them.
Due to General Data Protection Regulations, there are certain events for which we are unable to provide support. As a result, Sertifier is unable to edit or delete your credentials on behalf of your issuer organization.
If you encounter any of the following issues, we recommend reaching out directly to the organization that issued your credential.
- You **didn't receive** a credential after completing a course or attending an event.
- There's a **typo** in your name.
- Your credential was **removed** from the system.
- You want to **change details** of your credential, such as issue date or course name.
- You want to **change your email address**.
- There's a **missing information** on your credential.
You can contact your issuer from the Credential view page, [https://verified.sertifier.com](https://verified.sertifier.com).
-1.png?width=688&height=337&name=Untitled%20design%20(1)-1.png)
"*Contact*" icon next to the name of the issuer will direct you to a page where you can directly send an email to the issuer organization.
That way, you can request info change, ask why your certificate is missing or undelivered credential.
[Let us know](mailto:support@sertifier.com) If you think we should make improvements for this page.
- [Get Started](https://help.sertifier.com/get-started?hsLang=en#main-content)
- [Your Subscription](https://help.sertifier.com/get-started?hsLang=en#your-subscription)
- [Create & Send Credentials](https://help.sertifier.com/get-started?hsLang=en#create-send-credentials)
- [Track Your Credentials](https://help.sertifier.com/get-started?hsLang=en#track-your-credentials)
- [Connect](https://help.sertifier.com/get-started?hsLang=en#connect)
- [Account Management](https://help.sertifier.com/account-management?hsLang=en#main-content)
- [Organization Settings](https://help.sertifier.com/account-management?hsLang=en#organization-settings)
- [Subscriptions](https://help.sertifier.com/account-management?hsLang=en#subscriptions)
- [Credential Website](https://help.sertifier.com/account-management?hsLang=en#credential-website)
- [Plans & Payment](https://help.sertifier.com/account-management?hsLang=en#plans-payment)
- [Analytics](https://help.sertifier.com/account-management?hsLang=en#analytics)
- [Privacy](https://help.sertifier.com/account-management?hsLang=en#privacy)
- [Utilizing Your Credentials](https://help.sertifier.com/utilizing-your-credentials?hsLang=en#main-content)
- [Verifying and Managing Your Credentials](https://help.sertifier.com/utilizing-your-credentials?hsLang=en#verifying-and-managing-your-credentials)
- [Sharing and Displaying Your Credentials](https://help.sertifier.com/utilizing-your-credentials?hsLang=en#sharing-and-displaying-your-credentials)
- [Using and Customizing Verified Wallet](https://help.sertifier.com/utilizing-your-credentials?hsLang=en#using-and-customizing-verified-wallet)
- [General Recipient FAQs](https://help.sertifier.com/utilizing-your-credentials?hsLang=en#general-recipient-faqs)
- [Generate Digital Credentials](https://help.sertifier.com/generate-digital-credentials?hsLang=en#main-content)
- [Create, Edit and Send Credentials](https://help.sertifier.com/generate-digital-credentials?hsLang=en#create-edit-and-send-credentials)
- [Credential Design](https://help.sertifier.com/generate-digital-credentials?hsLang=en#credential-design)
- [Credential Details](https://help.sertifier.com/generate-digital-credentials?hsLang=en#credential-details)
- [Email Templates](https://help.sertifier.com/generate-digital-credentials?hsLang=en#email-templates)
- [Recipients](https://help.sertifier.com/generate-digital-credentials?hsLang=en#recipients)
- [Attributes](https://help.sertifier.com/generate-digital-credentials?hsLang=en#attributes)
- [Collections](https://help.sertifier.com/generate-digital-credentials?hsLang=en#collections)
- [Pathways](https://help.sertifier.com/generate-digital-credentials?hsLang=en#pathways)
- [Integrations](https://help.sertifier.com/integrations?hsLang=en#main-content)
- [REST API](https://help.sertifier.com/integrations?hsLang=en#rest-api)
- [SSO](https://help.sertifier.com/integrations?hsLang=en#sso)
- [Zapier](https://help.sertifier.com/integrations?hsLang=en#zapier)
- [Zoom](https://help.sertifier.com/integrations?hsLang=en#zoom)
- [Canvas](https://help.sertifier.com/integrations?hsLang=en#canvas)
- [Moodle](https://help.sertifier.com/integrations?hsLang=en#moodle)
- [Mini Course Generator](https://help.sertifier.com/integrations?hsLang=en#mini-course-generator)
- [Thinkific](https://help.sertifier.com/integrations?hsLang=en#thinkific)
- [Tutor LMS](https://help.sertifier.com/integrations?hsLang=en#tutor-lms)
- [LearnDash](https://help.sertifier.com/integrations?hsLang=en#learndash)
- [Adobe Learning Manager](https://help.sertifier.com/integrations?hsLang=en#adobe-learning-manager)
- [Degreed](https://help.sertifier.com/integrations?hsLang=en#degreed)
- [RingCentral](https://help.sertifier.com/integrations?hsLang=en#ringcentral)
- [Absorb LMS](https://help.sertifier.com/integrations?hsLang=en#absorb-lms)
- [Pabbly Connect](https://help.sertifier.com/integrations?hsLang=en#pabbly-connect)
- [GoHighLevel](https://help.sertifier.com/integrations?hsLang=en#gohighlevel)
- [Enocta](https://help.sertifier.com/integrations?hsLang=en#enocta)
- [N8N](https://help.sertifier.com/integrations?hsLang=en#n8n)
- [Make](https://help.sertifier.com/integrations?hsLang=en#make)
- [TypeForm](https://help.sertifier.com/integrations?hsLang=en#typeform)
- [Salesforce](https://help.sertifier.com/integrations?hsLang=en#salesforce)
- [Europass](https://help.sertifier.com/integrations?hsLang=en#europass)
- [FAQ](https://help.sertifier.com/faq?hsLang=en#main-content)
- [Issuing Digital Credentials](https://help.sertifier.com/faq?hsLang=en#issuing-digital-credentials)
[](https://sertifier.com/?hsLang=en)
Copyright © 2025, Sertifier